Last updated: [EFFECTIVE DATE]
These Terms of Use (“Terms”) govern your use of the FreshMart online store, including this website and any order you place through it (the “Service”). The Service is operated by [LEGAL ENTITY NAME] (UEN [UEN]), a company registered in Singapore with its registered address at [REGISTERED ADDRESS] (“FreshMart”, “we”, “us” or “our”). By browsing the Service, creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the Service.
You must be at least 18 years old, or use the Service under the supervision of a parent or guardian, to place an order. You are responsible for keeping your login details confidential and for all activity under your account. Please tell us immediately at [CUSTOMER SERVICE EMAIL] if you believe your account has been used without your permission. We may suspend or close an account that is used fraudulently or in breach of these Terms.
We sell groceries and household products for delivery or collection in Singapore. We take care to describe products accurately, but packaging, labels, weights and images may differ slightly from what is shown. Always read the product label before use, especially for allergens, dietary and halal information. Fresh produce, meat and seafood may vary in size and weight; where an item is sold by estimated weight, the final price is based on the actual weight packed, as explained on the product page.
Prices are in Singapore dollars (S$) and, where we are GST-registered, include Goods and Services Tax at the prevailing rate. Delivery fees, service charges and discounts are shown in your cart and at checkout before you pay. Promotional prices apply only for the stated period and while stocks last, and may be limited per customer. If a product is listed at an obviously incorrect price because of an error, we may cancel the affected item and refund any amount you paid for it.
Your order is an offer to buy the products in your cart. A contract is formed when we confirm your order. We may decline or cancel an order, in whole or in part, for example if a product is out of stock, if we cannot deliver to your address, if payment is not completed, or if we suspect fraud. If we cancel an order or item that you have already paid for, we will refund you in full for that order or item.
We accept the payment methods shown at checkout, which may include credit and debit cards, PayNow and cash on delivery. Card and PayNow payments are processed by our third-party payment provider; we do not store your full card number or security code. Cash on delivery is available only for delivery orders and must be paid in full to our delivery staff when you receive your order.
Vouchers and promotional codes are subject to their own conditions, such as minimum spend, validity period, eligible products and limits per customer. Unless stated otherwise, a voucher is applied to the price of eligible products before GST, cannot be exchanged for cash and cannot be combined with other offers. We may withdraw a voucher that has been obtained or used in breach of its conditions.
We deliver to addresses within our delivery zones in Singapore. Delivery windows and collection times shown at checkout are estimates; we will contact you if your order is delayed. Please make sure someone is available to receive the order, especially for chilled and frozen items. If a delivery cannot be completed because no one is available or the address is incorrect, we may charge a redelivery fee. For Click & Collect orders, please collect your order at the selected outlet within the stated collection time and bring your order number. Risk in the products passes to you when they are handed to you or to the person receiving them on your behalf.
If an item in your order becomes unavailable, we may offer a similar substitute of equal or better quality according to the substitution preference you selected. You may reject a substitute at delivery or collection. If no substitute is provided or you reject it, the item will be removed from your order and you will not be charged for it.
You may cancel an order free of charge before we start preparing it. Because most of our products are perishable, we cannot accept returns for change of mind. If an item arrives damaged, defective, expired or is not what you ordered, please contact us within 24 hours of delivery or collection with your order number and a photo of the item. Approved refunds are made to your original payment method, generally within 3 to 5 business days after approval, although your bank or card issuer may take longer to show the credit. This does not affect your rights under Singapore consumer protection law.
You agree not to misuse the Service, including by placing orders you do not intend to pay for, reselling products bought at promotional prices in commercial quantities, interfering with the website’s security or operation, or using automated tools to access it. Content on the Service, including text, images and logos, belongs to us or our licensors and may not be copied for commercial use without our permission.
To the extent permitted by law, we are not liable for any indirect or consequential loss, or for any loss that was not reasonably foreseeable, arising from your use of the Service. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under Singapore law.
We handle your personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2012 of Singapore.
We may update these Terms from time to time. The version published on this page when you place an order applies to that order. Continued use of the Service after a change means you accept the updated Terms.
These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising from them.
[LEGAL ENTITY NAME] (UEN [UEN])
[REGISTERED ADDRESS]
Email: [CUSTOMER SERVICE EMAIL]
Phone: [CUSTOMER SERVICE PHONE]