Place your order before 17:00 for same-day delivery. Orders placed after that move to the next available delivery slot.

Every fresh item is sold in a fixed pack size (for example 500g or 1kg), so the price shown on the product page is exactly what you pay — there is no re-weighing and no extra charge afterwards.

We will contact you straight away by email and in-app notification, so you can choose between a store-credit voucher and a refund.

Go to Order History and tap Track on any active order to see exactly which stage it is at.

Contact us within 24 hours of delivery and we will help. Card and GrabPay refunds are returned automatically within 3–5 business days; PayNow refunds are processed manually by our team, so they may take a little longer. If you would prefer a shopping voucher instead of waiting for a refund, just ask and we will email one to you.

We are fully PDPA compliant. Everything you provide is encrypted, never sold to third parties, and access is tightly controlled. Want to delete your account and data completely? You can do it yourself at any time.